Hey @user_9bjfz4 sorry to hear you were experiencing issues with this channel. Do you recall what the error stated?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_9bjfz4 Hello! Thank you for providing the error code. Can you double-check the coax connection from the wall to the back of the box and make sure it is snug and not loose? You also may want to pull the power cable from the wall outlet for at least 30-seconds. This will cause the signal we are sending to the box to refresh itself. If the error still comes up after checking these things, please let us know.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I am very happy to hear that, is it safe to say your issue has been resolved?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_9bjfz4
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5 Messages
1 month ago
Current game went to load in, but an error covering the screen comes up.
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