Comcast lies about ID
So I made changes to my service yesterday to save some money, asked the rep if I would still have ID and TCM, he assured me I would. Guess what? He lied. Got back on the phone with another rep who got the right package back for me to get TCM, but still no ID. She tried for 30 minutes to trouble shoot to no avail, then told me my new order probably needed to finish updating, give it 4 hours. The next morning, still no ID. I called back and got another rep, spent another hour on the phone while she tried all the troubleshooting steps again, still no ID. She told me to give it an hour and if not back on, call back. Six hours later, still no ID. I called AGAIN and the rep went through the SAME troubleshooting, after 45 minutes of this, she put me on hold and told me that she was escalating it to higher tech support. She came back and apologized for the confusion, but yesterday Xfinity’s contract with ID expired and it is no longer available. I told her that it was listed in the package they sold me and since they are not fulfilling their end of the contract, I am under no obligation to continue with their service and would not be paying any early termination fees. She said she understood and would escalate this to her supervisor. Fifteen minutes later, a man who identified himself as the supervisor called me and assured me that ID is still part of the channel line up, but Xfinity was experiencing some problems due to updates they were completing. He assured me that the upgrades would be completed by 5 p.m. EST and ID would be back in service. Guess what? It is 5:52 p.m. EST and NO ID. Liars. Needless to say, Xfinity can have their cable. I’ll go with Hulu.