New Poster
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2 Messages
Closed captions
Closed captions are off by several seconds and system is sluggish. How can I improve this. I've already refreshed the system but it didn't help
New Poster
•
2 Messages
Closed captions are off by several seconds and system is sluggish. How can I improve this. I've already refreshed the system but it didn't help
XfinityJon
Official Employee
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614 Messages
4 months ago
Good afternoon user_si535! Thank you for reaching out. I appreciate you attempting the refresh. I am more than happy to run some additional troubleshooting to help you get this resolved! I will need some additional information so that I can complete the troubleshooting.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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user_7rfchx
New Poster
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9 Messages
1 month ago
how do i enlarge closed captions?
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