rfort7's profile



1 Message

Sat, Oct 23, 2021 12:18 AM

Choppy dvr recordings since outage

All recordings from all channels play back chopping. I've checked all connections and restarted the system multiple times in multiple days. NEED HELP!

Official Employee


140 Messages

1 m ago

Hello @rfort7 I am sorry to hear you are running into reception issues. Thank you so much for reaching out for help using our Xfinity community Forums! Also thank you so much for trying those troubleshooting steps before reaching out! Let me ask have you by chance done an account refresh and not a reset?

You can check out this link here to see a few ways to do the refresh on your end. https://comca.st/3pDONc4

Let me know if that helps with any future recordings that take place after these steps. 

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