Tue, Dec 24, 2019 3:00 PM
When I type in a channel number, like #13, it takes me to #212. Most of the channels are taking me to HD channels. It makes using the guide difficult and flipping channels doesn't really work.
1 y ago
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Gold Problem Solver
To control the "Prefer Best Available Resolution" option see https://www.xfinity.com/support/articles/x1-auto-tune-to-hd-channels.
That's because you have a HD tv and if there is a HD version of the channel you're trying to get to, the box is defaulted to take you to the HD version of the channel. You can change that in your box's settings.