Msbange's profile

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1 Message

Tue, Dec 24, 2019 3:00 PM

Channels taking me to HD channels

When I type in a channel number, like #13, it takes me to #212.  Most of the channels are taking me to HD channels.  It makes using the guide difficult and flipping channels doesn't really work.

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Accepted Solution

BruceW

Gold Problem Solver

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22.3K Messages

1 y ago

To control the "Prefer Best Available Resolution" option see https://www.xfinity.com/support/articles/x1-auto-tune-to-hd-channels.

carol601

Valued Contributor

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65 Messages

1 y ago

That's because you have a HD tv and if there is a HD version of the channel you're trying to get to, the box is defaulted to take you to the HD version of the channel. You can change that in your box's settings.

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