Channels on my lineup not available to watch when selected on the tv

I have the Hallmark channels listed on my channel lineup but when I select them to watch on my tv, they are not available. How can I fix this problem?

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Responses

JanetteW

Regular Visitor

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6 Messages

6 years ago

I am curious about this as well. I can watch channel 703 Hallmark Movies and Mysteries via the streaming app, but it shows as unauthorized on set top box. I spent over 30 mins troubleshooting with a customer service rep over the phone, and she was unable to resolve the problem.

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Summer94

Contributor

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25 Messages

6 years ago

They same thing happens to me except mine is TV Land. Called Comcast on rep told me that I do subscribe to it and should be seeing it on TV and could not figure out why. Got transferred to someone else who told me I don't subscribe to it. I can view it on the app, and on the TV it does not say it requires a subscription, it has an error message. Comcast needs to get their act together.

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CCPhill

Silver Problem Solver

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11.2K Messages

6 years ago

Hello all, thank you for posting on our forums. I would like to help review your channel lineups with you and see why you aren't able to view these channels through your cable box. Please send me a private message with your full name to begin.

Thank you

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Summer94

Contributor

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25 Messages

6 years ago

How do you send private messages?

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XfinityKenF

Official Employee

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8K Messages

6 years ago

Thanks for sending us a PM, Summer94! I'll follow up with you there.

Ken

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Channels and Programming

knoushouse

Channels on my lineup not available to watch when selected on the tv

JanetteW

Summer94

CCPhill

Summer94

XfinityKenF

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