1 Message
CHANNELS NOT WORKING
CHANNELS DO NOT WORK AND MESSAGE ON SCREEN SAYS YOU ARE WORKING ON IT. IT HAS BEEN FIVE DAYS AND NO IMPROVEMENT.
1 Message
CHANNELS DO NOT WORK AND MESSAGE ON SCREEN SAYS YOU ARE WORKING ON IT. IT HAS BEEN FIVE DAYS AND NO IMPROVEMENT.
XfinityThomasC
Official Employee
•
1.8K Messages
1 month ago
Hello, @user_bgvu42
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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