Regular Visitor
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5 Messages
Channels not authorized
Reported losing connection as unauthorized and no response. My plan covers channels 34, 35, 36, 37, and 65 but they all all denied access.
Regular Visitor
•
5 Messages
Reported losing connection as unauthorized and no response. My plan covers channels 34, 35, 36, 37, and 65 but they all all denied access.
XfinityMarcus
Official Employee
•
1.8K Messages
2 years ago
Working video service is important, I would be happy to take a closer look at what is impacting your access. Firstly, have you already attempted any troubleshooting steps using the Xfinity Assistant?
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