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user_i3l0ip
1st Topic

1 Message

Thursday, October 3rd, 2024 5:34 PM

Channels mot workinh

Every channel I turn to says "This channel requires a subscription". Bill is completely paid and up to date

Question

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Updated 

3 months ago

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user_5iw6gx

1 Message

3 months ago

Same here.  Are you in Charleston? Maybe had to do with outage? 

I am really about to just cancel xfinity, trying to get a hold of a live pertain is stupidly difficult

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XfinityBenny

Official Employee

 • 

698 Messages

@user_5iw6gx Hello and good afternoon. Thanks for sending a message. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. We are online weekdays and weekends. Speaking of the weekend, do you have any fun plans or just relaxing? Are you able to enjoy all your channels now?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_59shsz

1 Message

3 months ago

Here in Pennsylvania we're having the same problem. We've had no tv all day, but we're able to use on demand, now that's  ot working. Comcast is the worst...

1

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XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @user_59shsz, thank you for taking the time to reach out on social media.  I understand your concern with the channels, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

XfinityKrista

Official Employee

 • 

1.5K Messages

3 months ago

Hello @user_i3l0ip, thank you for taking the time to reach out on social media. We're aware of an issue affecting the channels, and would be happy to check into this further for you. 

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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