jrchurch55's profile

New Poster

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3 Messages

Mon, Sep 6, 2021 1:02 PM

Channels Missing

The following channels are missing from the Orlando area but are on the SD (3 digit) channels:

1425,1426,1427,1439,1440,1477,1479,1480,1493,1497,1620,1627,1628,1639,1681,1701,1702,1727,1729,1740.

Support lines have extended waits.

Thanks. 

Official Employee

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288 Messages

2 m ago

Hello, @jrchurch55. Thank you for making us aware that these channels are missing. I would be more than happy to review your account to see what's going on.

 

In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

New Poster

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3 Messages

@XfinityRaul

You are not showing up under the chat icon.   

Official Employee

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288 Messages

To send us a Private direct message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support direct messaging, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I am an Official Xfinity Employee.
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