Channels I am supposed to get aren't working

I made a change to my plan yesterday, and since then, channels I should be getting aren't working. I get an error. I did check the channel listings for my plan and they are all on there. I did restart my cable box. That didn't work. help???

Responses

XfinityBenjaminM

Official Employee

•

2.1K Messages

28 days ago

sherrylynn126 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further and get it fixed. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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• Press Enter to send your message

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Channels and Programming

sherrylynn126

Channels I am supposed to get aren't working

XfinityBenjaminM

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