Channels I am supposed to get aren't working

I made a change to my plan yesterday, and since then, channels I should be getting aren't working. I get an error. I did check the channel listings for my plan and they are all on there. I did restart my cable box. That didn't work. help???

Responses

XfinityBenjaminM

Official Employee

•

2.3K Messages

3 months ago

sherrylynn126 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further and get it fixed. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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• Press Enter to send your message

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Channels and Programming

sherrylynn126

Channels I am supposed to get aren't working

XfinityBenjaminM

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