Visitor
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1 Message
Channels freezing after commercials
While watching Live shows on TV - specifically Animal Planet..Discovery…TLC every so many hours the commercials will come on and when they are done they just freeze and you have to manually go back to the channel. I thought it was my older box but just got the new one so that’s not it. So frustrating trying to watch shows. What is being done to fix this ? Thank you
XfinityLinda
Official Employee
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1.8K Messages
2 years ago
Hey, @user_b455b7! Thanks for connecting with us about the channels freezing. We are sorry for the frustration this has caused, and we are happy to help. A thorough review of the account needs to be done to pinpoint the issue. In order to do so, we would need for you to provide your name and address in a Direct Message. We look forward to your response.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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