The-Kaiser's profile

Regular Visitor

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8 Messages

Monday, June 24th, 2024 2:02 AM

Channels being pixelated

FXX mostly and MTV this morning

Local channels work ok. Anyone know whats up?

Official Employee

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591 Messages

5 months ago

Good evening @The-Kaiser. Are you still having issues with FXX and MTV?

Regular Visitor

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8 Messages

Yep it was still pixelated bit today but as im typing this its not acting up 

Official Employee

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591 Messages

Thanks for the update. If you would like us to look into the pixelation issues, 

 send us a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your full name and full address. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

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107.1K Messages

5 months ago

@The-Kaiser @XfinityRaf 

This is not Reddit. This is the in-house Xfinity Community Help Forums. Here's how to send a direct message (private message) on this platform;


Click "Sign In" if necessary.
 
Click the "Direct Message" icon  in the upper right corner or https://forums.xfinity.com/direct-messaging  
 
Click the "New message" (pencil and paper) icon.
 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
 
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
 
An "Xfinity Support" graphic replaces the "To:" line.
 
Type your message in the text area near the bottom of the window.
 
Press the "Enter" key on your keyboard to send it.

See https://comca.st/3KQF8q9 for an example.

[Permission from and credit given to BruceW].

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