Thanks for the update. If you would like us to look into the pixelation issues,
send us a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your full name and full address.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRaf
Official Employee
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591 Messages
5 months ago
Good evening @The-Kaiser. Are you still having issues with FXX and MTV?
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EG
Expert
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107.1K Messages
5 months ago
@The-Kaiser @XfinityRaf
This is not Reddit. This is the in-house Xfinity Community Help Forums. Here's how to send a direct message (private message) on this platform;
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press the "Enter" key on your keyboard to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
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