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Thursday, July 11th, 2024 4:39 PM

CHANNELS ARE GONE

MOST OF MY CHANNELS HAVE DISAPPEARED WITHOUT EXPLANATION - GETTING READY TO CANCEL

Official Employee

 • 

1.3K Messages

4 months ago

 

user_63iohy Hey there! Are you still having issues with your channels? Have you made any account changes recently? 
 
We can definitely take a look at your plan and make sure you have the right one for you. To do so, please send us a direct message with your full name and service address to get started. 
 
To send a direct message: 
 
•  Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary 
•  Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) 
•  Click the "New message" (pencil and paper) icon 
•  Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line 
•  Type your message in the text area near the bottom of the window 
•  Press Enter to send it

 

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