Hello, @user_cafcc0! If you are getting an error message, it would be really helpful to know what message you are getting. You can also try performing a system refresh to make sure your entitlement list of available networks is up to date. Please follow the below link to learn how to perform a system refresh.
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Again
Expert
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25.8K Messages
1 m ago
@user_cafcc0
Is there any [error] message? If so, what is it?
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ComcastMartinR
Official Employee
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270 Messages
1 m ago
Hello, @user_cafcc0! If you are getting an error message, it would be really helpful to know what message you are getting. You can also try performing a system refresh to make sure your entitlement list of available networks is up to date. Please follow the below link to learn how to perform a system refresh.
https://www.xfinity.com/support/articles/x1-system-refresh
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