Visitor
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1 Message
Channel viewing
My TV logged me out and whenever I log back in, I can’t watch any of the channels that I’m already subscribed to
Visitor
•
1 Message
My TV logged me out and whenever I log back in, I can’t watch any of the channels that I’m already subscribed to
XfinitySara
Official Employee
•
3K Messages
3 hours ago
Hey there, @user_ksb7v1! To get a better picture of what's going, please answer as many of the following questions as possible.
- Are you connected to your home Xfinity Wi-Fi network right now, or are you on a different Wi-Fi connection / cellular data? (Many live TV channels require an active connection to your primary in-home Xfinity network to stream).
- What device or TV brand are you using (e.g., Samsung Smart TV, LG, Roku, Fire TV Stick, Apple TV, or an Xfinity Flex/X1 box)?
- Are you logging in with the primary account holder's Xfinity ID, or a secondary user profile/linked secondary account?
- Is the app displaying a specific error code or message when you try to select a channel (such as "TVAPP-00101", "Out of Home", or "Subscription Required")?
- Does this issue happen on other devices (like the Xfinity Stream app on a smartphone or tablet) or when using the web portal at xfinity.com/stream?
- Have there been any recent changes to your Xfinity Internet/TV subscription plan, modem equipment, or account password?
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