Visitor
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1 Message
Channel temporarily unavailable
I’ve been getting this message for the last 48 hours. I’ve unplugged everything, restarted the TV box and router. The picture on several channels is very pixelated and the sound is distorted. I’ve tried calling tech support but keep either getting a busy signal or the sound of someone typing. Getting very frustrated.
XfinityDena
Official Employee
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4.7K Messages
5 years ago
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I would be frustrated as well. I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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