U

Visitor

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1 Message

Sun, Oct 3, 2021 7:31 PM

Closed

Channel temporarily unavailable

What’s going on that causes this box to pop up when I switch between channels I bern watching? Or any other time for that matter?

Again

Expert

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27.7K Messages

10 m ago

@user_1bbf6e Try resetting your box.

XfinityAmir

Official Employee

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6.9K Messages

10 m ago

Hi user_1bbf6e, it sounds like you may have a signal issue. To clear up issues such as this one rebooting the box is the first step you would need to take, if you're issue is ongoing after the reboot please reach back out to us here. 

New Poster

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6 Messages

10 m ago

This has been happening to us for a couple of weeks now. I am in Moraga CA and live in different neighborhoods than my dad and sister and they too have had many issues lately. It's very frustrating. I even went down and got 2 new boxes.  That didn't help. Then 1 out of the 2 boxes needed a tech out here so 1 problem just created more problems. 😔

Official Employee

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401 Messages

Hi @kimwerth

I appreciate you taking the time to share your experience with us! I hate to know you are experiencing issues with your cable service. Please feel free to send me a Peer to Peer message so that I can gather some account/equipment details and we can work on a solution together! 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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New Poster

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2 Messages

10 m ago

I am having the same issue trying to talk to a human at comcast is very frustrating.  I have reset my box.  Still no bueno.  This is the 2nd time in about a week this has happened.  I am paying hundreds of dollars per month to comcast and the lack of response, the ability to talk to someone, and the lack of assistance is very frustrating.

Official Employee

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644 Messages

Hello, @seanoc1. Thank you for giving the reset a try. I can help provide additional assistance. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
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Visitor

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2 Messages

10 m ago

Same issue. Hour with Comcast chat and no help.  400 bucks a month for nothing.  Fed uo

Visitor

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1 Message

10 m ago

I live in NH an I am having the same problem!

Visitor

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1 Message

9 m ago

So is there a answer?

XfinityMacey

Official Employee

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393 Messages

Good morning, @Mclayton34, and thank you for reaching out through our Community Forums page with your concerns over the error message showing up when switching between channels.

 

Can you tell me what steps, if any, you've already tried in troubleshooting this issue? 

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Visitor

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1 Message

9 m ago

I've been having the same issue every evening for the last three nights.  At 8 pm, the picture breaks up, and becomes totally pixellated.  Then if I try to switch to another channel, I get the message that it needs to reload and I should try again.  Nothing happens.  I've refreshed my system.  I've disconnected all cables and reconnected.  I've rebooted.  Same thing every night.  

At about 9:30 pm or so, everything comes back on - regardless of what I've done to fix it.  I don't think its my cable connections, because Ch 1 - 15 work fine.  It's all of the rest that don't work.  In addition, my Netflix, Prime, and Peacock apps work fine.  

I've spoken with technicians, who told me to do what I had already done - disconnect, reconnect, refresh.  Didn't work until 9:30 pm, when everything came back on.  Wondering if there's some interference in the system that causes this at the same time every evening?  

Visitor

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1 Message

9 m ago

I’m having the same issues in Memphis, TN!! I have unplugged, reloaded and had a reset sent…all of it! Now I’m stuck watching LMN or MHN! Most stations are saying unavailable. It’s very frustrating. I’ve been a long time customer and never had these issues. It seems to be very widespread. 

Visitor

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4 Messages

9 m ago

Same issue. Many channels say “temporarily unavailable “. Everything works on my wireless box box none of my wired boxes work. Talked to tech support and they were no help at all. 

Sh00ter

Contributor

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17 Messages

8 m ago

Same here in Frederick Maryland.  Local Hagerstown channel, 814, is “temporarily unavailable”.  Why have a published forum if there’s NO HELP?

XfinityBrie

Official Employee

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644 Messages

@Sh00ter

XRE-03136 comes up when the QAM linear tuner times out and is unable to tune to the program. QAM is a digital television standard using quadrature amplitude modulation. It is the format by which digital cable channels are encoded and transmitted via cable television providers.

 

A system refresh, which we can perform and show you how, usually clears this error up--thought if it is persistent, this is indicative of a signal issue at the premise. Interference and signal leakage are the first two that come to mind, especially if there is older coaxial cables in the home or connections like splitters or 90-degree connectors.

 

I'm actually not too far from you, Channel 814 is Bloomberg here--other local channels seem to broadcast without issue, though their programming can change at anytime depending on the broadcasters whims.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

8 m ago

I'm in the Richmond, VA area.  Having the same issue as of two weeks ago.  Some of my local channels (8 and 13) are Temporarily Unavailable.

I have unplugged my boxes several times and Comcast has sent signals, but it's still not fixed. 

Now, I'm on a Chat with a Rep and I'm probably wasting my time.... Very frustrating. 

Official Employee

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3.3K Messages

Hello @user_4b203e! I see it has been a few days since you posted here. I wanted to check in quickly to see if you were able to get this issue figured out or if you are still in need of a hand?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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New Poster

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2 Messages

7 m ago

I am getting this message, when I click on some if my channels. Happened last week too. I have done all trouble shooting from my xfinity app and it did not help.

Channel temporarily unavailable

Official Employee

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285 Messages

@caa350 Good afternoon! Thank you for taking the time to reach out to our Communities Forums Team! I'm sorry to hear you are running into some difficulties with your TV services. I would be happy to get you in the right direction today. Have you tried to reboot box? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

6 m ago

ITS ALL THE SAME BS! I WILL BE CANCELLING SERVICE AT XFINITY AND MOVING ON TO ANOTHER SOURCE OF TV. XFINITY IS HORRIBLE!!!!!!!!!!!!!!!!!!!!

(edited)

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