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user_gn9thg
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Tuesday, March 11th, 2025 3:32 AM

Channel programming wrong!!

Altitude 1250 and altitude 2 1251 are playing the same program!!! 1251 supposed to be playing the avalanche and blackhawks game!!! Missing the game right now!!!  

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8 hours ago

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XfinityEmilyB

Official Employee

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1.9K Messages

6 days ago

@user_gn9thg Welcome to our community forum! Thank you for reaching out so we can make sure your guide is displaying the correct programming and you can watch all your favorite channels going forward. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

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NotKryptonian

1 Message

2 days ago

And now, on March 14, it’s still screwed up. Both Altitude channels are showing the Nuggets game even though the Avalanche-Flames game is supposed to be on 1251. There’s no way to contact a real person at Xfinity, and no one seems to care. They posted an apology on Instagram the last time this happened and didn’t bother to fix the problem. Might as well cancel service and go back to YouTube TV and add Altitude+. 

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XfinityDilary

Official Employee

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2K Messages

 

NotKryptonian. Thanks for your comment. I'm sorry to hear you're having a similar issue. We'd like to help troubleshoot your concern. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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