Visitor
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1 Message
Channel not accessible
Hello, last weekend we tried tirelessly to get our channel lineup reactivated after it was removed without authorization. Some how that became our problem to fix!! We are tired of spending endless hours going through chats and calls to get this resolved. Unfortunately we still do not have the package that includes Turner Classic Movies, which we tired to activate multiple times.Please help resolve this issue.
user_7e0fe8
Visitor
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4 Messages
2 years ago
Same thing happened to me today. I lost TCM, HBO, Showtime, Epix, some sports channels like RedZone, family/kids channels and others. In addition, my NetFlix that was included in my plan was paused. They told me I authorized the change today. I did not. I spent two hours on the phone with 2 separate people. One tech support and one billing. Neither could solve this.
A field tech also came and fixed pixelation issues today too by replacing cable and swapping my box. I told him about the issue. He could not fix it either. He told me to call Xfinity.
They are sending him back tomorrow. Not sure that he will be able to fix this if he couldn't today.
Xfinity, please give me my channels back. Have been a customer since 1982, yes...40 years.
Patience only lasts so long. There are many other options today.
Thank you.
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CCOtto
Problem Solver
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497 Messages
2 years ago
Hi, @
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a private message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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