https://www.xfinity.com/support/local-channel-lineup is supposed to show just your channels and it use to work for me. Doesn't anymore, it shows EVERY channel. Don't know if it works for anyone or not. I've complained, to no avail.
I couldn't get any help from Xfinity but I did find one here. Preferred Channel Lineup | CableTV.com. They also have lists for other plans besides Preferred.
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
@ComcastRob; Are you saying that anyone who wishes to get a list of channels specific to their plan must send you a private message? You mentioned "ticket number(s)" so should we first be submitting a trouble report? What should we say on the report? That xfinity is not showing my plan's channel numbers on the website when I'm logged into my account? Sorry, I don't understand your reply.
Responses
ToneJaco
New Poster
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2 Messages
6 m ago
https://www.xfinity.com/support/local-channel-lineup is supposed to show just your channels and it use to work for me. Doesn't anymore, it shows EVERY channel. Don't know if it works for anyone or not. I've complained, to no avail.
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Moser64
New Poster
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1 Message
6 m ago
I couldn't get any help from Xfinity but I did find one here. Preferred Channel Lineup | CableTV.com. They also have lists for other plans besides Preferred.
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ComcastRob
Official Employee
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271 Messages
5 m ago
@ToneJaco
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
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my-screen-name
Frequent Visitor
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18 Messages
5 m ago
@ComcastRob; Are you saying that anyone who wishes to get a list of channels specific to their plan must send you a private message? You mentioned "ticket number(s)" so should we first be submitting a trouble report? What should we say on the report? That xfinity is not showing my plan's channel numbers on the website when I'm logged into my account? Sorry, I don't understand your reply.
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