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Monday, April 14th, 2025 10:43 PM

Channel lineup

WFTX3 Naples, Ft. Myers Fl. Channel 221. Florida Panthers hockey on, but channel guide shows Home Improvement half hour shows. Can’t record the game. 

Official Employee

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2.1K Messages

4 days ago

 

user_uyhsfw If your guide is displaying incorrect information, it's often a temporary issue that can be resolved through a few troubleshooting steps. First, try a system refresh on your X1 box. This involves a full reset of the software and can fix many guide-related problems. If that doesn't work, you can also try rebooting the cable box, either through the remote control or the Xfinity app. Here's a more detailed breakdown of troubleshooting steps:
1. System Refresh:
Press the "A" button on your remote or go to "Help" in the Settings.
Select "System Refresh" and press OK.
Note that this process will temporarily interrupt all X1 TVs and recordings. 
2. Reboot the Cable Box:
Use the Xfinity remote control or the Xfinity app to initiate a reboot.
The Xfinity app can be found under Troubleshooting > Selecting the right equipment > Reboot. 
3. Check for Network or Guide Service Issues:
If the problem persists after a system refresh and reboot, it may be a local network or guide service issue.

 

Problem Solver

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833 Messages

4 days ago

This isn't the first time it has happened. Apparently, Xfinity is being supplied with the national schedule for LAFF rather than the one for WFTX's version (channel 36.3).

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