Visitor
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1 Message
Channel Line Up Changes every day with the system reset
I am desperate for a resolution to my issue. My channel line up is wrong every single day. It started in December when I received error code XRE-03056. When that happens I can not watch the major stations in my area- abc/cbs/nbc. Plus the Food Network channel disappears. When I hit my clicker for channel 10- I go to channel 57. When I get this error, all of the line up is different. In place of channel 10- I have a Spanish church channel. Instead of 810 I have NECN Today where it should just be the Today show. The list goes on. I have had all of the boxes replaced-m the wires replaced to the house and spent daily sessions with the lovely peeps in customer service. They all offer the same thing. Refresh. Unplug. But no one tells me a permanent fix. I am really tired of refreshing every day. Please advise One night I left the TV on channel 10 to see what would happen in the morning. Yup- it was reset and there was no one here to do that. So, when the system does its daily refresh, the channel line up reverts to the same thing- always missing above as stated above. Is there a solution for this?
XfinityGabby
Official Employee
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1.5K Messages
2 years ago
Hello @user_9d676f, we appreciate you taking the time reaching out to our team on Forums. Thank you for letting us know of all the steps taken to try to correct this issue. I'd like to do a little more digging, please send a direct message with your full name and address to further assist.
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