New Poster
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2 Messages
Channel Guide: When I'm surfing channels using the Channel Guide - it will jump 20 - 50 channels, frequently
1. Channel Guide: When I'm surfing channels using the Channel Guide, it will jump 20 - 50 channels - frequently.
2. When watching a recorded program, (like the news) the picture stops or flutters or distorts, etc. The sound does about the same. Not reliable!
XfinityMarshante
Official Employee
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1.6K Messages
1 hour ago
Hello @user_032119, thank you for taking the time to leave a post. Sorry you’ve been experiencing these issues with both the Channel Guide and your recorded programs. I can understand how frustrating it must be to have the guide unexpectedly jump several channels while you’re trying to browse, along with the picture and audio cutting out or becoming distorted during recordings. That’s definitely not the reliable viewing experience we want for you, and we’d be happy to help troubleshoot this. Do you have multiple TVs in the home, and if so, does the Channel Guide issue happen on all of them? Also, when watching your recordings, does the picture and sound issues occur with all recordings or only recordings from a specific channel?
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