Visitor
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8 Messages
Channel and Guide show one thing but a different channel runs
I am in MD. Channel 210 is supposed to be "Charge". The guide shows it as this channel and lists the shows. However, the actual channel that displays is "Stadium". I want to my ipad and checked the Stream App and the correct show displays. All of my TVs have the same issue. There is no way that I could find to report the issue. How do we fix this?
Responses
XfinityAnna
Official Employee
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204 Messages
1 m ago
Hi @user_0c30b3 , thank you for reaching out over Xfinity Forums. I would be happy to help get the proper channel showing on the guide. I can certainly understand the headache this problem would cause. I did check to see if this is a known issue, and I am not showing that we are aware of any problems. I would like to collect some account details from you and try a little troubleshooting on my end.
Can you send me a private message with your full name, full name of account holder (if different), and address? To send a private message click the chat icon in the upper right corner. When prompted send your message to the shared handle “Xfinity Support”. We look forward to hearing from you!
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