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Channel 707 Freezing
Channel 704 and 707 keep freezing. Why? Today is February 25, 2025. We watch FBI every week at 8 pm. It froze and never returned nor did our program record. The following show FBI International was a little tiny bit better but not by much. Not sure where to look for answers.
XfinityBradM
Official Employee
•
910 Messages
1 month ago
Hey there, @user_81jcty. That would be a most frustrating experience not being able to watch one of your favorite programs during your evening routine. Are you seeing any sort of error message or code being displayed on those channels? Are you seeing the freezing issue on any other channels? What are the troubleshooting steps you've taken from your end? Performing a power cycle on the box by unplugging the power cord from the wall outlet for 30 seconds is a great reset process to for the box to update if it hasn't been turned off in a while.
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