Visitor
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1 Message
Channel 5 Chicago no sound for over a week
Channel 5 Chicago does not have sound, and I hear this happens a lot. Would you please fix it
Visitor
•
1 Message
Channel 5 Chicago does not have sound, and I hear this happens a lot. Would you please fix it
XfinityMelinda
Official Employee
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294 Messages
5 hours ago
Hello @user_elhexg, and thank you for reaching out on our Communit Forum! I can understand how frustrating it would be to have no audio on a channel for over a week.
So that we can understand what's going on, is Channel 5 Chicago the only channel where you're experiencing this issue, or are other channels affected as well? Also, are you watching through an Xfinity TV Box?
Have you had a chance to use our Xfinity app to troubleshoot the issue? If not, you can also review the troubleshooting steps in our support article on audio issues: https://www.xfinity.com/support/articles/troubleshooting-audio-issues-with-xfinity-tv.
Let us know, as we're happy to help!
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