@user_6db825 I'm not sure what channel that is but I'd love to look at your subscription to see if it's included. Please private message us your full name and address for us to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinityJoshuaG
Official Employee
•
331 Messages
1 year ago
@user_6db825 I'm not sure what channel that is but I'd love to look at your subscription to see if it's included. Please private message us your full name and address for us to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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Again
Expert
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31K Messages
1 year ago
@user_6db825
And what was Channel 391? Was it the INSP channel? If so, by now you probably know it was moved to the More Sports & Entertainment package.
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