Visitor
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2 Messages
Channel 1254 not enabled on my Comcast account in Atlanta
My Xfinity plan includes BravesVision channel 1254. However, when I tune to that channel I get a message “channel unavailable “. I called Comcast/Xfinity and the first representative confirmed I am authorized for the channel but she said since my equipment uses Cablecards that might be the issue. She suggested downloading the Xfinity Stream app to watch channel 1254. I did this but I get a new error message “connect to your in home WiFi to watch this channel “. I am connected to my in home WiFi so I called back. The representative said since my in home WiFi is through AT&T she couldn’t help me. Doing a Google search revealed that the problem is likely with Comcast not having my WiFi correctly provisioned. The search result suggested unplugging my router and dining out of Xfinity Stream then re-plugging in the router and signing in to Xfinity Stream. I did this but it did not work. It doesn’t seem right that Comcast would require me to subscribe to their internet in order to troubleshoot this issue and it also does not seem right that the channel is unavailable on my Xfinity cable service
user_22orcd
Visitor
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1 Message
2 days ago
Same issue here in Nashville. Cable card wont receive 1254 or 1262. My Comcast box receives them. But that leaves me with no dvr
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XfinityAngie
Official Employee
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2.5K Messages
1 day ago
CableCARDs are a legacy technology that we’ve been gradually phasing out since last year. With ongoing advancements in channel delivery and security, CableCARDs are no longer able to keep up with many of the modern changes.
Whether a channel is available using a CableCARD depends on its encryption. If a channel is “in the clear” (unencrypted), your CableCARD may still be able to access it. However, encrypted channels will not be compatible without an Xfinity‑supported device. All of our new cable lineups include the first cable box for free. If you would like to see what is available, I would be happy to go over your options.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary.
• Click the "Direct Message” icon (upper right corner of this page).
• Click the "New message" (pencil and paper) icon.
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.
• Type your message in the text area near the bottom of the window.
• Press Enter to send your message.
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