Skip to main content

    Support

    Offers

U
user_omefg9
1st Topic

2 Messages

Wednesday, March 12th, 2025 9:01 PM

Channel 1115 Newsmax freezes on X1 service

Only 1115 freezes. I have no Roku or streaming apps to watch Newsmax on 1115 but only the tv box.  I turned in my older one and channel 1115 still freezes. Very frustrating. I turned off everything to reset everything and still happens. 

Question

 • 

Updated 

1 month ago

23

1

0

XfinityRay

Official Employee

 • 

2.7K Messages

1 month ago

Good afternoon, user_omefg9! You are at the right place for further help with Newmax. I apologize that has been freezing up. We want all of your stations working great all the time! Replacing the box and resetting it are good steps to try. Have you also tried the System Refresh signal? That can help with freezing or pixelation. 

 

2

0

user_omefg9

2 Messages

Just tried the refresh signal procedure and it still freezes on channel 1115 Newsmax. It freezes after about every 10 minutes and I wait and it comes back on but I lost the live broadcast going on in that few minutes. Very frustrating. 

Like

Reply

1 month ago

0

XfinityRay

Official Employee

 • 

2.7K Messages

Yes, frustrating to be going through that, user_omefg9! I agree! Makes it tough to follow along with a new story with that going on! You have completed the other troubleshooting steps already so I will need to access your account from here. We can run some tests and go from there. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

forum icon

New to the Community?

Start Here