1 Message

Fri, Aug 5, 2022 10:01 PM

change tv package

I want to change my TV package from popular TV to choice TV without making any other changes to my services.

I've been trying to do this online for over an hour... But just when it seems I am nearly complete, it seems that all other services will be dropped and only the choice TV package will remain. I had hoped this would be very simple. I need to get away from the increasingly high cost of the TV package, especially the high cost of Regional Sports Fee, which has no value to me.

I see replies in some older messages suggestion that I send a direct message to customer support, but the direct message option no longer seems to be available. There is no direct message icon next to the Alarm icon.

Official Employee


240 Messages

8 d ago

@user_609a85 Thanks for creating a post on our Community Forums and I'm sorry to hear that you had trouble changing your plan online. It sounds like the plan you've found was only for cable service, but we should be able to help you find a new plan to keep your other services the same. Would you please send our team a direct message with your full name and full address? If the direct message icon is not showing up for some reason, you can try the link below instead.


To send a Direct Message:


Ensure you are logged in

  • Click the "Direct Messaging" icon or https://comca.st/3SwVPeq
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
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