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user_7zba6t
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Friday, March 7th, 2025 2:19 PM

CBS WPTV-DT SHOULD NOT be WKMGD

I had to get a new box and now CBS needs a subscription.   My other channels are coming from Orlando and I live in Vero Beach and my channels should come from Palm Beach.  I am trying System Refresh.  Did not work.  Channels still coming from Orlando.

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XfinityEva

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1.5K Messages

1 hour ago

Hi there! Thank you for reaching out about your channels. Are you still experiencing this issue? If so, we may need to reset the IP address for you. For further assistance please send us a direct message with your full name and service address to get started! 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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