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user_l8obep
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2 Messages

Tuesday, August 26th, 2025

Cartoon network

3 people in my house watch cartoon network regularly and now you guys want to put it behind another pay wall my bill is already 400.87 a month real slime ball move if you ask me might be time to consider a change. Families already have a hard enough time getting by right now and then you do thus to them

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3 days ago

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Unsatisfied-Customer

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11 Messages

1 month ago

I agree. And Comcast is purposefully putting it with channels that don’t have much audience overlap so people are essentially paying $10 for one channel. 

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Unsatisfied-Customer

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11 Messages

That’s my biggest complaint.  
It’s not $10 for a selection of animation and/or kids entertainment, it’s not a selection of in depth channels about a variety of sports, it’s not movies channels.  
It’s three separate groups of people that are getting the shaft. 

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1 month ago

DaggerDX

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2 Messages

26 days ago

I experienced this issue as well but what really angered me was the fact that Comcast did not bother to send out any sort of notification to let it's customers who watch Cartoon Network on a regular basis that the channel would now be apart of a sports package.  I spent nearly 4 hours chatting with 3 customer service representatives so I could add Cartoon Network back into the list of channels I have access to.  Customer service is not what it used to be or for that matter, what it should be; very sad and upset.  If a Comcast customer rep responds to this, I will be interested in reading what their reply will be if any.

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XfinityEva

Official Employee

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2K Messages

Hello @DaggerDX! Thank you for taking the time to contact us through Xfinity Forums. I am so sorry to read that this has been your experience. We have a couple of options to make sure you are aware of the changes coming up. You can visit Xfinity.com/programmingchanges or check out the "Upcoming Changes" section on your monthly bill. Any changes to your lineup will be announced in your statement 1-2 billing cycles before the change happens so that we can help with any changes you would like to make and not miss out on your favorite programming. 

 

If you are still in need of assistance, please send us a direct message with your full name and service address. 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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24 days ago

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DaggerDX

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2 Messages

I realize this reply is quite late after my post on the forums but anyway.  I appreciate customer service rep saying that any and all channel/package changes/alterations are listed on the bill set to my home via the post office mail as well and an email BUT my question is this: how many people take the time to read all that is printed in a bill?  Time is not always available to do this and information can and does get missed so, my suggestion to Xfinity/Comcast this - send all cable subscribers an individual email informing said subscribers of any/all changes to the channels/packages they currently pay for.

This could in theory, eliminate further such issues for both Comcast customers and Comcast itself.

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5 days ago

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XfinityGabriel

Official Employee

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2.7K Messages

 

DaggerDX, Thanks for sharing this valuable feedback. I can definitely understand where you are coming from as a consumer myself, with how an individual email would be very helpful in addition to checking the billing statement online through our website and the XFINITY app. We will make sure to pass along this feedback. What I would like to do from here is review your account to ensure we have you on the best plan available for your household needs. How does this sound?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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