Visitor
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1 Message
Can’t use peacock says account already linked
Im attempting to use peacock with my Xfinity but it states it’s already linked to an account and when I try to log in it just tells me to subscribe
Visitor
•
1 Message
Im attempting to use peacock with my Xfinity but it states it’s already linked to an account and when I try to log in it just tells me to subscribe
XfinityAldrik
Official Employee
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2.6K Messages
16 hours ago
Thanks for reaching out @user_lxuu0d! This sounds like a Peacock entitlement linking issue, where the Xfinity Peacock benefit may be tied to a different Peacock email or the activation did not complete correctly.
A quick step you can try now:
Please go to xfinity.com/yoursubscriptions and sign in with your primary Xfinity ID. If Peacock shows as active, select Help & more info and look for the option to Unlink Peacock account, then choose “No, please use another account” to link the Peacock account you want to use going forward.
For more information here’s our official guide on Activation Peacock Premium from and Xfinity or NOW promotional offer:
https://www.xfinity.com/support/articles/peacock-premium-offers
I see you’ve also sent us a Direct Message. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please wait for an Official Employee to invite you to send a Direct Message.
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