Visitor
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2 Messages
Can't get local stations on youtube tv using a roku device
All of sudden this morning, I was unable to get local stations on my youtube tv subscription using a roku device. I can get the local stations on other platforms. After researching this issue, it appears it is because my IP address was changed and roku cannot determine my location, so it keeps sending a message that my location is preventing me from getting the local stations. This is an issue that xfinity alone can fix, but I cannot figure out how to get it fixed. Please advise.
XfinityChristy
Official Employee
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1.5K Messages
10 months ago
@user_b4cb22 Thank you for reaching out here on our XFINITY forums page where we have an awesome community of experts and specialists on standby to help with service issues over social media! I am sorry to learn that you are experiencing this issue with your IP address. We are the perfect place to post your issue for help with a solution. The following article which is on our Xfinity website will walk you through the steps needed to release and renew your IP address. Please review and let us know if you need any additional assistance. https://www.xfinity.com/support/articles/releasing-and-renewing-ip-address
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