Visitor
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3 Messages
can't downgrade plan
I want to downgrade my plan to the lowest tier, 10 channels, but when I do, the web interface adds back in kids & family, sports & news, and entertainment from my current plan. I manually remove those in the next screen but in the final confirmation screen, they reappear with associated costs, making my total higher than before. Your chatbots are unhelpful. Posting this to be able to direct message someone at xfinity because for some reason the option to DM is hidden by default.
jdhigginson
Visitor
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3 Messages
8 months ago
After posting this the option to DM xfinity support appeared so I messaged them and....no response. Tried several other ways of communicating with them to no avail. So I've complained to our state attorney general's office. I bet if enough of us complain about their deceptive practices we'll see some change.
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