New Poster
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2 Messages
Cannot watch Turner Classis Movies
Have Digital Preferred TV service, yet I cannot watch Turner Classic Movies (Channel 169). When I key in the channel number, the screen reads "This channel is not authorized. (V58)." I can't get any help from the xfinity website -- the bot chat is useless, even switching to a human, he gave up andf yet every time I ask for my channel line up there it is, both SD and HD. The chats have asked me to do resets (refreshes) and that doesn't do anything except annoy my household for 4 or 5 minutes!
Andyr1
Gold Problem Solver
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8K Messages
5 years ago
TCM was moved to the Sports & Entertainment add-on last year.
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NashvilleKit
New Poster
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2 Messages
5 years ago
How can I get that then? And how can I get rid of Epix; I don't like that at all. Do I have to go to the Xfinity store?
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Andyr1
Gold Problem Solver
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8K Messages
5 years ago
If you have had Preferred for awhile, you have 'grandfathered' Preferred. When Comcast dropped many of the Encore channels, Epix and Screenpix were added as replacements. If you make any video changes, you could lose your grandfathering and lose Epix, but probably still get Spreenpix.
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user_a96abf
Visitor
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1 Message
4 years ago
Right now the link to add/drop channels is totally dead. I'm stuck in a deadly loop (see image). How do you change the channel lineup? Also, how do you speak to a human being? There is NO contact info available.
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