Molli_Joe's profile

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1 Message

Sun, Jan 3, 2021 9:00 AM

Cannot sign into HBO MAX - getting an error when setting up an HBO MAX account

I am trying to watch HBO MAX on my TV.  I followed the instructions detailed in the HBO MAX thread using my in-home computer, but still am getting an error when trying to set up an account with HBO.  I get the green check mark, saying I can watch, but when I try to register my name and email, I get the following error:


externalAccess conclusion=failed url="http://billing/billing/receipts" status=403

message={"status":403,"message":"Your provider account is already registered

to HOB Max using another Email Address. If you have access to it, please use that

Email Address to set up your HBO Max account below. If you do not have access to

your original Email Address, please contact Customer

Support." "type":"Error","code":0} elapsed=306


I tried to upload the screen shot of the error, but couldn't figure out how to do that.


I have tried all my email addresses, including my email (along with gmail and msn).  Nothing works.  Called customer support, who could not rectify the situation and they refered me to HBO, who could not fix the issue either. 


It goes without saying that I still can't watch HBO MAX - the TV stays on the code screen.  The HBOMAX app on my Samsung phone does the same thing as well.


Please help!


Thanks in advance, Joe.


New Poster


3 Messages

7 m ago

I have the same problem. I have called support 5 times and spent a total of 11 hours on the phone or chat with them over the past 30 days. I have been escalated to a higher level of support, but they still have not rectified the situation. Their support is the worst and there appears to be no way to get to a higher level to complain or get results. So frustrating! Good luck.

2 Messages

5 m ago

Did either of these questions get resolved? I am getting the same error message. I really want to watch HBO Max and have tried all the usual troubleshooting steps.



1 Message

4 m ago

I am dealing with the same situation. Has anyone had their issues resolved? I have spent about 15 hours on the phone and chat with both hbo max and Xfinity and I still can’t log onto hbo max. I keep getting error code 403. This is crazy! I pay to much money to not be able to use services I paid for! Please let me know if anyone has had any luck with fixing this issue.



1 Message

4 m ago

Honestly I don't know where to complain about it, but this HBO max is the worst app I have.  It's glitchy and runs more like a beta program than a premium channel.  I can't tell you how many times I've had to sign in (almost every time I use it) with their awkward "enter code on your phone, followed by sign in with your provider" and 40% of the time it will then not respond, or give me an error.  Last night I finally got it going, only to have it simply kick me out in the middle of a show.  "Regular" HBO worked just fine, I don't see this as an improvement at all. In fact it's a step backward.  Thank god for Netflix.  

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