Cancelling Service

Hello,

I’ve been a customer for well over 20 years. I’m constantly being bombarded by other carriers offering the same service at exceptionally Lowe prices. I’ve called to cancel with you 3 times and I’ve been encouraged to stay at a lower rate but that was all lies. My bill hasn’t changed. This has happened 3 times by outsourced agents and I’m tired. I’ve called over the last few weeks multiple times to get my account straight or cancel but I can’t get a US rep. I do not want to talk to an outsourced agent with a delay in responding and language barriers. This lack of service and disregard for the customer experience is mind blowing. If I can’t get a US rep, my entire family and I are going elsewhere to AT&T.