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Sunday, January 14th, 2024 3:06 PM

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Cancel HBO Subscription

Hello,

I purchased an HBO subscription through Xfinity and would like to cancel it.  I’ve called in multiple times and no one has been able to help me cancel and I can’t cancel it from going into my online account either.  Please help.  

Official Employee

 • 

1.6K Messages

10 months ago

@user_9so49l Thank you for reaching out via our Xfinity Community Forums. I would be happy to help you make change to your current cable subscriptions by removing MAX. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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