Visitor
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7 Messages
Can non longer set up manual recordings
This week manual recordings I had set up did not record. I tried to replace them and discovered that it is no longer possible to set up manual recordings. You get a message "Recording option not available. Recording on this channel is not available". This is not true as I can record programs on any of the channels. They have just taken away the ability to set up manual recordings. Why would they do this. Extremely frustrating. PLEASE Xfinity restore this capability!
officerr1
Contributor
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47 Messages
5 hours ago
Same here; I just noticed it this morning and am not happy about it! If anybody figures out a workaround, please post, thanks.
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XfinityAdrienne
Official Employee
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2.2K Messages
1 hour ago
Hey there, @NolensvilleMo! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with recording shows manually, it certainly is not what we want for our customers. Is the manual recording issue on specific channels or all channels within the household? Can you share any troubleshooting steps you may have tried?
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