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user_67c39c
1st Topic

Visitor

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7 Messages

Monday, February 28th, 2022 9:40 PM

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Can I get a list of ONLY the channels I subscribe to?

How can I get a list of ONLY the channels I am able to view according to my package? I have been directed to the view my channels list which is 10 pages but it still has channels listed that I do not subscribe to. 

Question

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Updated 

3 years ago

3.4K

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XfinityGabby

Official Employee

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1.5K Messages

3 years ago

Hello @user_67c39c, we appreciate you reaching out to our team regarding your channel lineup. You can view your channel lineup through our Xfinity MyAccount app, is this where you are viewing the lineup?

8

cecil9

Regular Visitor

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2 Messages

3 years ago

Comcast makes it easy to see the  channels you CAN subscribe to, but makes it difficult to see the channels you are already subscribed to. In other words, easy to buy, difficult to cancel, which is the vintage Comcast gouge.

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gnome24

Contributor

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28 Messages

3 years ago

I have tried, in vain, to get a list of the channels I actually subscribe to, but it seems to be impossible.  All I get is a list of the channels which are AVAILABLE but not the ones I pay for.

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XfinityRay

Official Employee

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2.8K Messages

We are glad to help with the channels you are subscribed to @gnome24. If you look at your statement it shows your current TV package name such as Choice, Popular, or Ultimate. This link shows our Channel Lineups side by side. You can slide down to see all of the channels included with your plan.

 

If you have an X1 box you can also press Guide twice and change the Guide view to Free to Me which shows only your channels. 

 

Please let me know if you are able to review your channel lineup in either of those ways or if you need additional help.

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3 years ago

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