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user_67c39c
1st Topic

Visitor

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7 Messages

Monday, February 28th, 2022 9:40 PM

Closed

Can I get a list of ONLY the channels I subscribe to?

How can I get a list of ONLY the channels I am able to view according to my package? I have been directed to the view my channels list which is 10 pages but it still has channels listed that I do not subscribe to. 

Question

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Updated 

2 years ago

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XfinityGabby

Official Employee

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1.5K Messages

3 years ago

Hello @user_67c39c, we appreciate you reaching out to our team regarding your channel lineup. You can view your channel lineup through our Xfinity MyAccount app, is this where you are viewing the lineup?

8

user_67c39c

Visitor

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7 Messages

@XfinityGabby​ yes. I am logged in and it pulls up 10 pages of channels using my address. 

3 years ago

0

CCZachary1

Problem Solver

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672 Messages

I would like to try another way to view the channels included in your package.

Could you please send our team a private message with your full name and full address?

 

To send a Private message to Xfinity Support from any Forum page:

Click "Sign In" if that prompt is visible

• Click the "Direct Messaging" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

3 years ago

user_67c39c

Visitor

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7 Messages

@XfinityZacharyA​ Actually I already did that and no one responded. 

3 years ago

0

user_67c39c

Visitor

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7 Messages

Ill do it again with full name and address.

3 years ago

0

user_67c39c

Visitor

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7 Messages

Ok, just messaged in private chat with my message and my full name, address and email. 

3 years ago

0

cecil9

Regular Visitor

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2 Messages

2 years ago

Comcast makes it easy to see the  channels you CAN subscribe to, but makes it difficult to see the channels you are already subscribed to. In other words, easy to buy, difficult to cancel, which is the vintage Comcast gouge.

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gnome24

Contributor

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28 Messages

2 years ago

I have tried, in vain, to get a list of the channels I actually subscribe to, but it seems to be impossible.  All I get is a list of the channels which are AVAILABLE but not the ones I pay for.

1

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XfinityRay

Official Employee

 • 

2.1K Messages

We are glad to help with the channels you are subscribed to @gnome24. If you look at your statement it shows your current TV package name such as Choice, Popular, or Ultimate. This link shows our Channel Lineups side by side. You can slide down to see all of the channels included with your plan.

 

If you have an X1 box you can also press Guide twice and change the Guide view to Free to Me which shows only your channels. 

 

Please let me know if you are able to review your channel lineup in either of those ways or if you need additional help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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