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2 Messages
Monday, June 22nd, 2026 8:38 PM
I was watching TV all of sudden it froze up and now it's not working at all what is going on
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Official Employee
2.9K Messages
5 hours ago
Thank you for reaching out to our team. There was a known hardware issue that caused those problems. The engineering team did resolve that as quickly as they could. If you are still experiencing any issues we van always assist you from here.
XfinityJohnG
Official Employee
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2.9K Messages
5 hours ago
Thank you for reaching out to our team. There was a known hardware issue that caused those problems. The engineering team did resolve that as quickly as they could. If you are still experiencing any issues we van always assist you from here.
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