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Keke50
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Conversation Starter

Frequent Visitor

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9 Messages

Friday, March 18th, 2022 2:05 AM

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Cable channels

Can I get a credit for not receiving cable channels for about a week now , I called and they told me they have to send out another technician this Saturday. It’s so frustrating that I pay so much for cable and can’t watch my tv shows

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3 years ago

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XfinityRoberto

Official Employee

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1.7K Messages

3 years ago

Hi there @Keke50, I am sorry to hear that you are not able to change your user role. Only primary and managers are able to change other profiles user roles. Here is this link that can assist you on how to make the changes if you are the primary or have access to the primary user name, https://comca.st/3u51vB7;

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BruceW

Gold Problem Solver

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26.4K Messages

3 years ago

@XfinityRoberto: Your link leads to a "404" error page. Perhaps you meant to post https://www.xfinity.com/support/articles/designate-users-restricted-or-unrestricted? Also, you wrote "Only primary and managers are able to change other profiles user roles", which is incorrect. As the support article states, only Primary users can change user roles.

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Keke50

Frequent Visitor

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9 Messages

3 years ago

I am so confused, my account says I’m the manager The Who is the primary user , I have been with Comcast for a very long time and I’ve been the only user on my account, so I’m confused is someone else using my account

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XfinityRoberto

Official Employee

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1.7K Messages

I am happy to look at your account and your usernames. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
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3 years ago

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Keke50

Frequent Visitor

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9 Messages

3 years ago

Can someone help me with this please

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