Bulk customer contact help

Our building has a bulk contract with Comcast. We were told to contact the Bulk Customer account number to manage our equipment upgrades and finalize billing. I have spent over 9 hours on hold at various times and can never get the help I need. I’m at my wits end - how should I proceed?

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XfinityDilary

Official Employee

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2.9K Messages

2 days ago

Thanks for posting on our community forums for assistance with your bulk account, user_ykn4lb. I'm sorry it's been so difficult to get assistance. I know how frustrating this can be, and I'd be happy to help with any concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_ykn4lb

Bulk customer contact help

XfinityDilary

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