U

Visitor

 • 

8 Messages

Sunday, September 1st, 2024 2:09 AM

BTN Football Games Not In HD- Old PAC 12 Schools

Why can I not watch the Oregon-Idaho football on the BTN HD channel in New Jersey.  it is only on the non HD secondary channel

Official Employee

 • 

937 Messages

3 months ago

@user_762966 Thank you so much for reaching out to us here today with your questions! Xfinity does not have the rights, currently, to broadcast games airing on Big 10 Network for the following teams:

  • University of California Los Angeles (UCLA)
  • University of Oregon (OU)
  • University of Washington
  • University of Southern California (USC)

 

Regular Visitor

 • 

10 Messages

@XfinityBrianH​ Every other major provider broadcasts the former PAC 12 schools. It looks like you are dragging your feet. I left Xfinity years ago because BTN wain’t available in HD in the Bay Area. It looks like I’ll do it again. 

1 Message

3 months ago

When will you fix this issue

Official Employee

 • 

1.5K Messages

Hello @user_23jdx4, thank you for taking the time to reach out on social media.  I understand your concern with the HD viewing, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here