bill109's profile

New Poster

 • 

2 Messages

Sunday, September 10th, 2023 6:09 PM

Closed

Bring back FOX WHBQ channel

This is one of the main channels in Shelby County Tennessee.  We need to have it back.

This is a complaint!!

1 Message

1 year ago

I know hundreds of people are online right now complaining about this. FOX should be available for everyone, Most local sports and news is FOX. Xfinity is going to lose a lot of customers if they don't fix their [Edited: "Language"].

(edited)

Official Employee

 • 

1.3K Messages

@user_b095c1, We appreciate your comment and understand where you are coming from. We want to see this work out as much as you do. 

We pay programmers in order to bring our customers the entertainment they love and our agreements with programmers expire from time to time. We’ve successfully negotiated thousands of agreements with programmers and reached agreements in almost every instance.

However, we have made a number of reasonable offers that Imagicomm Communications has not accepted.

As a result, we are prevented from making this content available through Xfinity. We continue to work to keep this programming, but only with fair terms and conditions that make sense for our customers. You can visit xfinity.com/howitworks to stay up-to-date on programming negotiations. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

745 Messages

1 year ago

Hey there, @bill109! I completely understand, and We pay programmers in order to bring our customers the entertainment they love and our agreements with programmers expire from time to time. We’ve successfully negotiated thousands of agreements with programmers and reached agreements in almost every instance. However, we have made a number of reasonable offers that Imagicomm Communications has not accepted. As a result, we are prevented from making this content available through Xfinity. We continue to work to keep this programming, but only with fair terms and conditions that make sense for our customers. We will ensure to document the feedback, and you will receive notice if it does become available again. 

New Poster

 • 

3 Messages

We all know it's all about money.  Comcast needs to get back Channel 13 our local channel in Shelby County.  Comcast customers pay a boat load every month for Comcast Xfinity.  Comcast, do what you need to do and GET BACK CHANNEL 13. 

forum icon

New to the Community?

Start Here