Bravo Sound on Cable TV stutters

For some reason the sound on my Bravo live channel stutters in and out making it impossible to watch. Recorded shows on DVR also have this issue. I just had a technician check my line and replace the cable box but the sound is still off. With TV sound and sound bar sound, results are the same. Technician thinks it could be an issue with the Bravo feed itself to Xfinity. Any advice?

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XfinityChelseaB

Official Employee

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2.5K Messages

5 months ago

Hello @alimach, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. So, to clarify, this is only happening on one channel, which is Bravo? When was the last time it worked as it should?

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user_1xjryj

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Same is happening to me. Only with Bravo

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1 month ago

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XfinityKei

Official Employee

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2.7K Messages

@user_1xjryj Our team is here to help.

I have more questions to ask, so we can isolate the issue and resolve this for you.

Thanks for letting us know its only Bravo that you're having an issue with.

Can you unplug your device that you're watching on for 30 to 60 seconds, please confirm your volume is not muted.

Have you checked that your audio output is correctly set?

Are you watching Bravo through an app or website?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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28 days ago

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Channels and Programming

alimach

Bravo Sound on Cable TV stutters

XfinityChelseaB

user_1xjryj

XfinityKei

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