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user_k7413n
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3 Messages

Wednesday, October 22nd, 2025 9:00 PM

Bravo says “This Requires a Subscription”. ha !

I subscribe to the Popular TV package.  Bravo and Catchy Comedy channels are indicating I need a subscription.  I spent the past 2+ hours trying to resolve - first via online chat, followed by a call to customer service. Extra frustrating because no one can do anything until we go through the “troubleshooting”

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5 months ago

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user_3erd2g

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1 Message

5 months ago

The message "This Requires Subscription," appears on many channels we regularly watch, What's up with this?

1

XfinityBenny

Official Employee

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1.4K Messages

@user_3erd2g Thanks for adding to the post. What device are you using to watch your channels?

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5 months ago

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user_aovcp6

Visitor

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1 Message

5 months ago

Same here. Even low-level upgrade channels like MeTV are giving me the same message. What gives?

1

XfinityQue

Official Employee

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546 Messages

5 months ago

 

user_k7413n, hi there. I understand your frustrations. Channels can change depending on certain factors. Have you visited https://www.xfinity.com/learn/channel-lineup-bundles to verify your channel lineup is correct? When you go to that page, you click on sign in here where it asks if you're already a customer. 

 

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user_k7413n

Visitor

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3 Messages

@XfinityQue​ I did verify the pkg even though I had watched the channel earlier that day. I’m told it’s a weird glitch.

Sadly this incident - and the ill equipped customer service associates were the final straw and I returned my cable tv equipment today and now living my YouTubeTV era

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5 months ago

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XfinityRay

Official Employee

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3.8K Messages

I am sorry to hear that and thank you for letting us know, @user_k7413n. We ask to troubleshoot the issue as we are not seeing it as a known issue our engineers are working on for everyone. They are needed if this is being caused by a system or broadcast issue. The questions we ask get put into a ticket and sent to that team. This is worked on by the team for individual accounts and tickets. When the issue can be reproduced on separate accounts, it becomes a known issue and no further troubleshooting is needed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_k7413n

Visitor

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3 Messages

Seemed to be a glitch that resolved by the next day.

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5 months ago

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XfinityMartyR

Official Employee

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3.1K Messages

user_k7413n That's wonderful to hear! 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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